AmericaneLiquidStore™ is proud to ship our American-made eLiquids and genuine Joyetech™ hardware internationally. We will ship to any country that allows the import of electronic cigarettes and controlled nicotine substances. Please check to see if your country’s import laws allow for import of controlled nicotine products before you order. AmericaneLiquidStore™ is not responsible for shipping to countries with controlled substance bans regarding eCigarettes or nicotine eLiquid.
Due to the nature of shipping, handling and delivery outside of the United States, all sales are final for international customers. We are also unable to keep our satisfaction guarantee policy or our standard warranty for these customers as well. We are sorry for any inconvenience this may cause. Please note that all items leaving our facilities are packaged and handled in the same high-quality way as all other orders: our inability to guarantee the integrity of a package comes when that order leaves our national borders.
All international returns will be addressed on a case-by-case basis. If you have questions about returning a product, defective returns or any other return shipping service, please call our customer service line at 877-367-9988 for more information.
We are unable to offer refunds for internationally shipped packages, however depending on your issue we will attempt to issue store credit. Again, all issues will be assessed on a case-by-case basis. AmericaneLiquidStore™ is sorry for any inconvenience that this may cause.
If your package is rejected by your country’s import/export services, please call our customer service line at 877-367-9988 for advice on next steps. Troubleshooting is done on a case-by-case basis: depending on the total price of your order, shipping costs and destination. Please understand that in most cases, we will be unable to issue store credit but are more than happy to re-ship your order.
We will attempt to re-ship rejected orders two more times after the initial attempt, depending on the size and nature of products in the order. After three rejections, AmericaneLiquidStore™ will no longer be responsible for the order in question. Shipping will not be expedited.
Arrival times for internationally shipped packages are subject to a number of variables that are outside of the control of AmericaneLiquidStore™. In some cases, arrival dates can be as long as several weeks from the date that the initial order was placed. This is likely due to customs checks and other import regulations that are dependent on the company being shipped to.